Force Control Room (FCR) Call Handler
Our Force Control Room Call Handler recruitment window is now closed.
You can find out more about the role and how to apply below.
Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the publics interest, engaging and listening to their needs and concerns?
We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.
About the role
As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.
You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.
Often callers can be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.
Successful candidates will be working a full time shift pattern. All shift patterns will be working 24/7 and includes bank holidays and weekends.
Pay
Full-time FCR Call Handlers receive an average 34.32% shift allowance on top of their basic full time salary of £27,204 - £29,859. Shift allowance commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.
Approximate salary totals for each shift pattern have been included below for reference:
37 hours per week
- Total salary = £27,204 - £29,859
- Total salary with shift allowance approximately (34.32%) = £36,540 - £40,106
Benefits
As you'd expect from one of the largest employers in the county, you'll enjoy an excellent benefits package. Located at our HQ, which is just off Junction 12 of the M5, you'll have access to an on-site gym and sports facilities, a comprehensive well-being package and receive recognition of excellence through our internal awards programme.
For further details, view our benefits package page.
Who can apply?
Being a people person, having first class communication skills, treating people with dignity and respect as well as having the ability to handle complex and sometimes volatile situations are the key attributes for a Force Control Room Call Handler. To apply for one of our Force Control Room Call Handler, you'll also need to:
- Be 18-years-old or over
- Be computer literate
- Have effective communication skills
- Ability to work under pressure
- Disciplined approach to work
- Ability to manage people and information
- Ability to use own initiative
- A flexible attitude to working and shift rostering
- Ability to work accurately and to agreed timescales
Please note that successful candidates will be required to attend a 7 week training programme at either of our training venues, the Sabrina Centre in Berkeley or our Force Control Room training room in Quedgeley, to equip them with all of the skills they'll need for the role. Training will be full time Monday to Friday.
Shift patterns
There is currently only one shift pattern available as a Gloucestershire Constabulary Call Handler, which is our full time pattern. All shift patterns work a 24/7 rota and this includes bank holidays and weekends.
View the Call Handler shift patterns
You can also download the shift patterns as a PDF file. Please note that the file may not be suitable for users of assistive technology.
Recruitment timelines
Recruitment opens
9am on Friday 17 April 2026
Recruitment closes
11:55pm on Sunday 3 May 2026
Assessment centres
13 May 2026
15 May 2026
Vetting starts
From 1 June 2026
Start date
Assuming vetting clearance approved, 5 October 2026
How to apply
Please follow this link to apply for the role - 6416 Force Control Room Call Handler - Gloucestershire Constabulary