Force Control Room Call Handler

Our Force Control Room Call Handler recruitment is now closed.

You can find out more about the role, how to apply and any future recruitments below.

Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the public's interest, engaging and listening to their needs and concerns?

We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.

About the role

As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.

You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.

Often callers can be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.

There are a variety of shift patterns for successful candidates; full time, part time, day shifts or late shifts. All shift patterns will be working 24/7 and includes bank holidays and weekends.

Pay

Full-time FCR Call Handlers receive a 32.06% shift allowance on top of their basic full time salary of £21,837 - £24,156 (pro-rata for part-time positions). Shift allowance commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.

Benefits

As you'd expect from one of the largest employers in the county, you'll enjoy an excellent benefits package. Located at our HQ, which is just off Junction 12 of the M5, you'll have access to an on-site gym and sports facilities, a comprehensive well-being package and receive recognition of excellence through our internal awards programme

For further details, view our benefits package page.

Who can apply?

Being a people person, having first class communication skills, treating people with dignity and respect as well as having the ability to handle complex and sometimes volatile situations are the key attributes for a Force Control Room Call Handler. To apply for one of our Force Control Room Call Handler, you'll also need to:

• Be 18-years-old or over
• Have four GCSE's at C or above (including Maths and English) or transferable equivalents
• Be computer literate
• Have effective communication skills
• Ability to work under pressure
• Disciplined approach to work
• Ability to manage people and information
• Ability to use own initiative
• A flexible attitude to working and shift rostering

Please note that successful candidates will be required to attend an 8 week training programme at our training venue, predominantly at the Sabrina Centre in Berkeley with some variations, to equip them with all of the skills they'll need for the role. Training will be full time Monday to Friday for all roles, including part time roles.

Shift patterns

There are four working patterns available as a Gloucestershire Constabulary Call Handler. The patterns include full time, part time, day shifts (part time) or late shifts (part time). All shift patterns work a 24/7 rota and this includes bank holidays and weekends.

Please note that for your application you will need to state which shift pattern you are applying for.

View the Call Handler shift patterns

You can also download the shift patterns as a PDF file. Please note that the file may not be suitable for users of assistive technology.

How to apply

Our Force Control Room Call Handler recruitment is currently closed.

Proposed interview dates for those who applied during the May 2022 recruitment are the week commencing 20th June 2022, with an anticipated start date of 7th November 2022.

Upcoming recruitments

We anticipate that further recruitment windows will open in the below months for the start dates indicated below:

• August 2022 (anticipated start in January 2023)