Positive results seen following introduction of new approach to investigating shoplifting

A new approach to investigating shoplifting has resulted in solved and charged rates in Gloucestershire being above the national average.

Between May and July of this year (2026), the force has seen an increase in the number of shoplifting offences which have been solved and seen offenders charged compared to the same time frame in 2025.

The average charge rate in Gloucestershire across the three months was 19.38% compared to the national average rate which was 16.4%. 

In July 2026, 94 shoplifting charges were sought compared to 36 shoplifting charges in July 2025.

The average solved rate in Gloucestershire during the time frame was 24.72% which is also above the national average.

This positive action has been a result of the Constabulary launching Operation Express in December 2025.

The new approach streamlines how officers process shoplifting offenders by not interviewing them when a specific and very simple criteria is met.

The aim is to take prompt and robust action, particularly against prolific offenders, while increasing trust and confidence within the retail and business community. 

A suspect is only eligible to be charged/summonsed without interview if:

• They are not linked to any modern slavery intelligence;
• The Full Code Test is met and all available evidence has been obtained, other than a suspect interview;
• There is clear CCTV evidence showing the offence;
• The suspect has been clearly and unambiguously identified;
• They are not eligible for an out-of-court disposal;
• They are aged 18 or over.

This enables officers to swiftly deal with shoplifting offences to help safeguard the retail sector for staff and members of the public.

The process is well embedded within police forces nationally and has been tried and tested with key partner agencies also involved in the process.

Deputy Retail Crime lead Chief Inspector Ash Shingler said: "Shoplifting is not a victimless crime and a lot of positive action has taken place across Gloucestershire over recent months.

"Shoplifting is a complex issue, and there are a number of reasons why people commit these offences.

"Some offenders are driven by financial hardship or economic pressure, where they struggle to afford essential items such as food, clothing, or other necessities.

"Others commit thefts to fund addictions, often stealing goods which can then be sold to generate cash for drugs or other substances.

"While understanding the causes is important, shoplifting has a significant impact on businesses, staff, customers and local communities, and we remain committed to bringing offenders to justice."