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This section only applies if your vehicle was recovered to the Recovery Agent for some other reason. For example, it may have been:

  • Stolen
  • Involved in a collision
  • Illegally parked
  • Involved in crime
  • Causing an obstruction or danger
  • Unlawfully abandoned
How to Reclaim Your Vehicle

A notice letter will be sent to the registered keeper of the vehicle when it is ready for collection.

To reclaim your vehicle you must attend the Recovery Agent to prove your ownership of the vehicle and pay the statutory charges (if applicable).

You will be required to produce or provide original versions of the following:

Proof of identity – Valid photographic ID (see below)

Proof of ownership – The full log book (V5C) or a new keeper supplement (V5C/10) with a verifiable and ‘in date’ bill of sale

MOT
Unless the vehicle is being removed from the Recovery Agent on a recovery truck, it will need either a valid MOT (depending on the age of the vehicle) or evidence of a pre- booked MOT appointment, before it can be driven on the road.

Insurance certificate
Unless the vehicle is covered by a valid insurance policy, it cannot be driven on the road. It must be removed from the recovery agent on a recovery truck. Remember that it is an offence to keep an uninsured vehicle, even if it is off the road, unless it has been declared SORN.

 

Proof of Identity
The registered keeper, owner or their agent must attend the Police Station with verifiable photographic identity document e.g. a passport, driving licence, EU national identity card or immigration document.

Non-verifiable items such as student or employer’s IDs will not be accepted.


If someone is reclaiming the vehicle on your behalf

The registered keeper or owner is legally responsible for the vehicle. They should attend the Police Station in person, to establish their claim to the vehicle, unless there is a valid reason why they are unable to do so.

If it is not possible for them to attend in person, the registered keeper or owner may nominate someone to collect the vehicle on their behalf, The nominated person must present the documents listed above plus the following:

Authority letter - a letter of authority authorising them to collect it on your behalf.

A copy of your passport or driving licence as proof of signature

A valid certificate of insurance that allows them to drive the vehicle from the Recovery Agent.

This also applied to all recovery operators recovering a vehicle on your behalf.

Other things to consider

Consider bringing a spare set of keys, if you were not in control of the vehicle at the time of removal.

Consider having the vehicle recovered, if there is any doubt about its road worthiness. We highly recommend all stolen vehicles are taken to a garage for a safety check.

We cannot advise if your vehicle is driveable or roadworthy.

If your vehicle does not have the correct number plates and you plan to drive it , please bring valid replacement plates.

MOT
If your vehicle is over 3 years old and does not have a current MOT pass certificate it cannot be driven on the road. You must either bring evidence from a garage of a pre-booked MOT appointment, or arrange recovery at your own expense.

Provisional Licence Holders
Provisional licence holders must be accompanied by someone over 21 and has held a driving licence for 3 years permitting them to drive.

L Plates
Provisional licence holders must display ‘L’ plates.

Payment
This is payable direct to the Recovery Agent, please contact them for methods of payment which are acceptable.

Collecting property only (not the vehicle itself)

We will not restore property from the vehicle without verifiable photographic ID.

We will only restore property to the owner or registered keeper of the vehicle. If they are unable to attend in person we will require a letter of authority granting permission to collect the property on their behalf.

The letter of authority must be accompanied by proof of signature on a verifiable document such as a passport or driving licence.
If the registered keeper or owner is collecting property, we will require proof of ownership or a V5C.

IF YOUR VEHICLE WAS INVOLVED IN A SERIOUS OR FATAL ROAD TRAFFIC COLLISION & FORMS PART OF THE INVESTIGATION INTO WHAT HAPPENED YOUR VEHICLE MAY NOT BE RELEASED UNTIL THE INVESTIGATION HAS BEEN COMPLETED OR UNTIL THE CASE HAS BEEN TO COURT, INCLUDING CORONER’S COURT, OR UNTIL SUCH TIME AS THE SENIOR INVESTIGATING OFFICER AND/OR LEAD INVESTIGATOR HAS AUTHORISED FOR THE VEHICLE TO BE RELEASED. PROPERTY CAN ONLY BE COLLECTED ONCE THE SENIOR INVESTIGATING OFFICER AND/OR LEAD INVESTIGATOR HAVE GIVEN THEIR AUTHORISATION, AND AN OFFICER OR POLICE REPRESENTATIVE MAY HAVE TO ATTEND THE RECOVERY AGENT WHEN THE PROPERTY IS COLLECTED. YOUR VEHICLE MAY BE SUBJECT TO CASE LAW, R V BECKFORD (1994), SO THAT IT IS RETAINED AS NEAR POSSIBLE IN ITS’ POST COLLISION CONDITION. IT MAY ALSO BE SUBJECT TO A FORENSIC VEHICLE EXAMINATION.

FURTHER GUIDANCE CAN BE FOUND ON THE COLLEGE OF POLICING AT: https://www.app.college.police.uk/app-content/road-policing-2/investigating-road-deaths/

Disclaiming a vehicle

If you do NOT want to reclaim your vehicle from the Recovery Agent you will need to complete a vehicle disclaimer and send it to the Vehicle Recovery Liaison Office (address as below). Please note you may still be responsible for recovery and storage fees.

Complaints

If you wish to complain about the recovery of the vehicle, you must submit your complaint in writing to:

 

Vehicle Recovery Liaison Office

No.1 Waterwells Drive

Quedgeley

Gloucester

GL2 2AF

 

DO NOT ATTEND THIS ADDRESS IN PERSON – YOU WILL NOT BE SEEN

Page last updated: 22 June 2017