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1

What do I do now?

Contact the police

Call 999 if the fraud is happening right now and the people committing it are with you and tell us straight away.

Call 101 if the people have gone but are coming back, call the police on the non-emergency number 101 and tell us straight away giving us as much information as possible. 

Contacting Action Fraud

If the fraud has already occurred and you are physically safe, please report it direct to Action Fraud (the UK's national fraud-reporting centre) either by telephone 0300 123 2040 or on their website here.

Action Fraud is the UK’s national reporting centre for fraud and internet crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime.

2

What happens next?

If you report the fraud to us as it is happening, we will attend to help you and provide you with an incident number and your allegation of fraud will be investigated by local officers.

If you report the fraud to Action Fraud, the details are passed to the national Fraud Intelligence Bureau, which works with police forces and a number of other key agencies in gathering and sharing intelligence and linking information on crime patterns. Any fraud that requires police investigation is passed to your local force to deal with. Action Fraud also provides reassurance, advice and support to callers.

If an arrest is made, the offender is likely to be prosecuted and you may be required to be a witness at court. Information on attending court as a witness can be found on our Victims and Witnesses page.

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What else can I do?

Some simple measures can go a long way to reducing the likelihood of identity fraud taking place.

Document procedures

Having a well-formulated document disposal policy in place, and adhering to it, is the first crucial step in protecting your business from corporation identity fraud. When disposing of documents, be sure to shred them so that personal information cannot be gathered.

Make your staff aware of ID fraud

Caution staff about the risk of giving out company information online or over the phone without first checking to whom they are giving the information to. As part of your security policy, you should implement guidelines on what personal information should be divulged to third parties, particularly by electronic means such as email.

Limit access

Only key members of staff should have access to highly sensitive documents, which should be stored securely.

Check identities

Check the identity of your customers, both businesses and consumers. Credit reference agencies offer a wide range of solutions to authenticate and verify the identity of customers to ensure that they exist and really are who they say they are.

Reduce the risk of electronic hi-jacking

Make sure your computer systems employ robust anti-virus software and secure firewalls to ensure the security of networks and the sensitive information they store.

Reduce the risk from paper-based documents

Companies House also provides advice to businesses on corporate identity fraud, including providing secure electronic ways to file documents of registration.

Page last updated: 24 March 2015