However, if you’ve never contacted the police before you may be unsure of the best way of contacting us.
If you need us, we want to make sure that you’re getting through to the right teams to ensure we can provide the most appropriate help for your situation. That’s why we’re reminding people of the different ways you can contact us and what each contact route is for.
Our website provides you with an online reporting service that can be used to report police non-emergencies.
Through our website, you can:
Report Crime, domestic abuse, road traffic incidents and more
Provide updates to a crime that you have reported or ask for updates
Tell us about something you’ve seen or heard
Contact your local Neighbourhood Policing Team
In addition to reporting, our website also allows you to:
Find advice and information about policing matters
Request information to help keep you or someone else safe by using Clare’s Law or Sarah’s Law
Provide us with feedback through our thanks and complaints service
Apply or register for careers, firearms licensing and more
Find the latest news from Gloucestershire Constabulary
You can also follow us on social media to see the latest updates from Gloucestershire Constabulary.
Our teams in our control room are the same team that answer both 999 and 101 calls, so it’s important that your calls are made to the right phone line.
If you need to report something that’s already happened, and it isn’t an emergency, then you should call 101.
In 2023, we introduced a new call back service to our 101 phone line.
If you are in a queue when calling 101, we will give you the option for a call back. This means that your call will end and we will call you back when our phone lines are less busy.
On average, those who used the call back service only waited for 6 minutes and 23 seconds before being answered – those who didn’t queued for approximately 3.5 times longer than this.
Please consider using our call back feature if our 101 lines are busy.
A police 999 emergency means that:
A crime is happening right now
Someone is in immediate danger, or there is a risk of serious damage to property
A suspect for a serious crime is nearby
There is a traffic collision involving serious injury.
These are the only reasons that you should ever call 999 for a police response.
Policing matters that are not in line with the above reasons are considered to be a non-emergency. If you need to report a police non-emergency, please make a report through our website or call 101.
If you call 999 by mistake, don’t hang up – stay on the line to let us know that you didn’t mean to call and that you’re safe. You won’t be in trouble.
We prioritise silent 999 calls in the same way as any other 999 call, as it could be from someone who needs help but is unable to talk.
If you call by mistake and hang up, our call handlers will spend valuable time trying to call you back to check if you’re okay. By staying on the line, you’ll be able to quickly tell us that we’re not needed, which means we can then continue to respond to other emergencies.
Speak to us in person at a police station, with one of your neighbourhood officers or with staff on one of our mobile Neighbourhood Engagement Vehicles that visit communities around the county.
You can find out more about your Neighbourhood Policing Team and any local events through our section of the website known as Your Area.
Your Area enables you to type in a Gloucestershire postcode and find out everything you need to know about your Neighbourhood Policing Team.
You can find out who’s on the team and the priorities they’re working on, local police station information, local news and more. You can also contact your local officers directly through the service.
To use the service, simply type in a Gloucestershire postcode on the Your Area page.