We recognise that without feedback, we couldn’t learn and improve.
Our Public Feedback Team manage feedback about the police from the public. Whether you would like to thank us for a particular service, or you want to express dissatisfaction or make a complaint – we value your views.
Any feedback we receive helps to inform our work and improve our practices for policing within Gloucestershire.
Public feedback updates
To ensure we provide transparency about the work we do, we've decided to provide Public Feedback Updates to show the feedback we recieve and how we've responded to it. The most recent updates are listed below:
Write to us at The Public Feedback Team (PSD), Gloucestershire Constabulary, No.1 Waterwells, Waterwell Drive, Quedgeley, Gloucester, GL2 2AN.
Find out if you're eligible to make a complaint
You are able to make a complaint if you meet one of the following criteria:
If you are directly involved
If you witnessed an incident
If you have been adversely affected
If you represent someone who is unable to raise the concern themselves (you must have the written permission of the person you are representing)
Details to include
Tell us who you are and provide your contact details, tell us what happened, when, where, who was involved, and identify where possible the staff or officers involved. It also helps us if you can explain what outcome, if any, you would like from your feedback.
If you are contacting us with positive feedback we may get in touch for more details. We will always pass on thanks to staff or officers where they can be identified, sometimes recommending them for further recognition if their service has been exceptional. We analyse the feedback we receive to understand our strengths and see how we can learn from it.
Reports of dissatisfaction or complaints are triaged by the team manager, who will decide which department is most suitable to address the issue. This department will then contact you directly to acknowledge your report. Your case may require investigating, viewing camera footage or listening back to 101 or 999 phone calls. This process can take some time, but we aim to keep you updated regularly on progress.