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The Casualty Bureau is usually activated following a major incident and is designed to receive information relating to anyone involved in the incident.
When a major incident occurs in Gloucestershire involving a large number of casualties, or is likely to result in a large number of telephone calls from concerned relatives and friends, police will normally activate the Force Casualty Bureau.

The purpose of a casualty bureau

The Police Casualty Bureau serves three main purposes:

  • To gather as much information as possible about the people involved, or potentially involved
  • To process the information
  • To provide accurate information to relatives and friends as well as the police officer in charge of the enquiry

In addition:

  • The Casualty Bureau is designed to receive details from friends and relatives about people who have not returned from the scene of an incident.
  • Details of anyone who has either been evacuated or has survived will also be received from the scene of the incident
  • Although the Casualty Bureau is receiving information from the scene it may not be in a position to immediately answer any specific concerns about a particular person.
  • Details of any casualties will be forwarded to the Casualty Bureau by the hospital so that any next of kin are informed quickly
  • Witnesses to the incident may also be requested to contact the Casualty Bureau to pass on any information they may have.
Public telephone number

A telephone number will be issued via the media for concerned friends and relatives to ring and lodge details of the person they are worried about.

Reporting someone missing

If you are worried about a missing friend or relative following a major incident this section will advise you what to do. This procedure should only be used in the case of a major incident and is not the standard way to report a missing person. The standard way is to contact your local police station.
If you wish to report someone missing, who may have been at the incident, you can telephone us but please be aware that we will ask for some information.
Have you tried to make contact with the person(s) you wish to report missing.

Did you call their mobile?

If you did, what happened?
1. Did you get an out of service tone.
2. Was the phone switched through to an answer machine
3. Did the phone just continue to ring out etc.
Have you tried to ring other friends, family members, or next of kin and have they made contact with the missing person, (if so, when was the last time someone spoke with the missing person and where were they?)
Did you agree with them who should report the loved one missing and who would be the single point of contact?
It will assist us if you also have the following information ready before telephoning us...

About the missing person:

Why do you think the person you are concerned about may have been involved?
What is their full name and date of birth or approximate age?
What is their current or last address?
What is their home telephone number, including STD code?
What is their ethnic appearance?

  • Arabic or North African
  • Asian
  • Black
  • Chinese, Japanese, or any other South East Asian
  • Unknown
  • White - North European
  • White - South European

Do they have any major distinguishing features (scars or tattoos or do they wear unusual clothing that would make them stand out in a crowd?)
Did they go to the event on their own or with anyone else?
Are they part of a group travelling together e.g. Scout group?
How do they normally travel?
Did they go to the event in a vehicle? If so what is the make, model, colour, type i.e. saloon, estate, etc. and vehicle registration number?
Is there any other information about the person that may be helpful?

About you:

What is your full name and relationship to the person that you are concerned about?
What is your full address, including the country if it is outside the UK?
What is your home telephone number, including full dialing details if outside the UK?
Do you have a different contact number i.e. pager or mobile telephone number?

About the next of kin:

Are you the next of kin?
What is the full name and relationship of the next of kin?
What is the address of the next of kin?
What is the telephone number and any other contact number of the next of kin?

It is important that you let other members of your family and friends know that you have reported someone missing, as they might be trying to contact us to tell us the same information.
If the person who you are concerned about contacts you to advise that they are safe you should contact the Casualty Bureau straight away to pass on that information. This allows us to concentrate on those people who are still unaccounted for.
Any information that you supply will be entered onto a computer database. This helps manage the records as well as provide the Investigation Team at the scene of the incident with up to date details.
If you are reporting a family missing, a separate entry will need to be completed for each family member who you are concerned about.
You will be given an identification number for each report of a missing person.
Should your missing person make contact with you, after reporting them missing, we ask that you contact us again on the free phone number, to cancel the report, (quoting the identification numbers given), to ensure all our efforts are concentrated for those who are still missing.
When a Casualty Bureau is activated, hundreds of callers will be trying to get through. We will try to deal with these calls as quickly as possible therefore you may find that you have to queue for sometime before being answered.
Please be patient.

Page last updated: 11 January 2018