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If you feel that no-one has dealt satisfactorily with the antisocial behaviour problems you have experienced, you can apply for an Antisocial Behaviour (ASB) Case Review.

If you have already reported the problem to the council, the police or your housing provider, a case review is a way for you to ask the agencies to look again at your case and work together to try to solve the problem.

There is certain criteria that has to be met before a review can be carried out. For more information, please visit Restorative Gloucestershire or see the frequently-asked questions below.

If you want to use the ASB Case Review, please click here to complete the case review form, or call 01452 754555 and leave a message.

How can I activate a case review?

The ASB case review can be activated in the following ways:

  • if you (as an individual or business have reported ASB to the council, police and/or a registered housing provider (social landlord) three times about separate incidents in the last six months and you consider that it has not been dealt with effectively, or:
  • If five individuals in the local community have reported similar incidents of ASB separately to the council, police and/or registered housing provider (social landlord) in the last six months and they consider that it has not been dealt with effectively

The ASB case review cannot be used to report general acts of crime, including hate crime.

When can I activate a case review?

To use the case review, you can either complete an online form, or call 01452 754555 and leave a message.

You will need to provide details of each time you've reported ASB – i.e the organisation you reported it to with the name of the employee you spoke to and/or the incident reference number if applicable, plus information about the incidents reported.

If you have an ongoing complaint that is being dealt with by one of the organisations mentioned, your case is not appropriate for - and cannot be referred through - the ASB case review.

It won’t replace an organisation's own complaints procedures and you still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual officer or service.

The ASB case review cannot be used to report general acts of crime, including hate crime.

What can I expect?

Once you have asked for a case review, Restorative Gloucestershire contact you to obtain further details and will check to make sure that your case fits the criteria. If it does not you will be informed. If it does, Restorative Gloucestershire will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

A meeting will take place between the appropriate agencies or the registered housing provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the agencies have responded and make recommendations on how the problem can be resolved.

You will be contacted by Restorative Gloucestershire, explaining the action taken and also suggestions on how the agencies can attempt to resolve the antisocial behaviour.

Page last updated: 11 January 2018