National emergency SMS service
emergencySMS is designed specifically to let people with hearing loss or speech difficulties make contact with the emergency services (Police, Fire, Ambulance and Coastguard) in an emergency.
If you wish to use this service please note the following:
- You must register first
- You need to register individually for each of the emergency services
- This service is available 24 hours a day, every day of the year
To register for the emergencySMS service please follow the below link:
SMS stands for' short message service'. It's provided by mobile networks and allows users to send a text message to another mobile user:
There is always a delay in sending a text message, so wherever possible call 999 where emergency service is needed.
EmergencySMS is available to deaf, hard of hearing, speech-impaired or specific needs customers who have registered for it. The service is not available to unregistered users.
To use the service, create an SMS message and make sure you include in your text:
- which service is required – police/fire/ambulance
- exactly where the incident is happening
- brief details of the problem
Send the text to 999
An SMS text receipt will be sent back to your mobile phone, confirming a message has been logged with the appropriate emergency service. This text receipt may include an incident reference number which you should quote if you need to contact the police again in connection with the same matter.
IMPORTANT: Do not assume police have received your message until you get a response. If no response is received after 2 minutes, please re-submit your request
The service is only available to registered users. Messages from unregistered callers will not be processed and persistent abuse of the facility will result in your phone being blocked.
Gloucestershire Contabulary's SMS service is not restricted to those with hearing or voice impairment and we want to appeal to a wider range of disabled people in the community. The service can be very useful to someone with MS, a temporary stroke victim, someone suffering with acute anxiety issues or someone who struggles with general 'voice' communication.
Local non-emergency SMS service
Gloucestershire Constabulary provides a non-emergency SMS text service.
This service is not just for those with a hearing impairment, we want to appeal to a wider range of disabled people in the community. The service can be very useful to someone with Multiple Sclerosis (MS), a temporary stroke victim, someone suffering with acute anxiety issues, or someone who struggles with general 'voice' communication.
Register for Gloucestershire Constabulary's non-emergency SMS service
In order to use the SMS text messaging service you must register first, if you have not registered then your text will not be accepted.
- Please provide your name
- Please provide a valid email address
- Please provide your address
- Please provide your postcode
- Please provide your mobile telephone number
- Please indicate which conditions you are affected by