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National emergency SMS service

emergencySMS is designed specifically to let people with hearing loss or speech difficulties make contact with the emergency services (Police, Fire, Ambulance and Coastguard) in an emergency.

If you wish to use this service please note the following:

  • You must register first
  • You need to register individually for each of the emergency services
  • This service is available 24 hours a day, every day of the year

To register for the emergencySMS service please follow the below link:

How do I use emergency SMS?

SMS stands for' short message service'. It's provided by mobile networks and allows users to send a text message to another mobile user:

There is always a delay in sending a text message, so wherever possible call 999 where emergency service is needed.

EmergencySMS is available to deaf, hard of hearing, speech-impaired or specific needs customers who have registered for it. The service is not available to unregistered users.

To use the service, create an SMS message and make sure you include in your text:

  • which service is required – police/fire/ambulance
  • exactly where the incident is happening
  • brief details of the problem

 Send the text to 999

 

How will I know if my text has been received?

An SMS text receipt will be sent back to your mobile phone, confirming a message has been logged with the appropriate emergency service. This text receipt may include an incident reference number which you should quote if you need to contact the police again in connection with the same matter.

IMPORTANT: Do not assume police have received your message until you get a response. If no response is received after 2 minutes, please re-submit your request

What happens if I don't register?

The service is only available to registered users. Messages from unregistered callers will not be processed and persistent abuse of the facility will result in your phone being blocked.

Who can register to use the service?

Gloucestershire Contabulary's SMS service is not restricted to those with hearing or voice impairment and we want to appeal to a wider range of disabled people in the community. The service can be very useful to someone with MS, a temporary stroke victim, someone suffering with acute anxiety issues or someone who struggles with general 'voice' communication. 

Local non-emergency SMS service

Gloucestershire Constabulary provides a non-emergency SMS text service.

This service is not just for those with a hearing impairment, we want to appeal to a wider range of disabled people in the community. The service can be very useful to someone with Multiple Sclerosis (MS), a temporary stroke victim, someone suffering with acute anxiety issues, or someone who struggles with general 'voice' communication. 

 

Register for Gloucestershire Constabulary's non-emergency SMS service

In order to use the SMS text messaging service you must register first, if you have not registered then your text will not be accepted.

 

  • Please provide your name
  • Please provide a valid email address
  • Please provide your address
  • Please provide your postcode
  • Please provide your mobile telephone number
  • Please indicate which conditions you are affected by
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Further Information

To allow us to improve this service in the future, please inform us which of the following conditions you are affected by*:
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Please note that all fields marked with a red asterisk (*) must be completed.
Page last updated: 14 September 2016