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All members of staff at Gloucestershire Constabulary know the importance of providing the highest possible level of service to the public. But there may be an occasion where you feel that the conduct of an officer or member of staff falls below the standard that can be expected or that their actions may amount to misconduct. If this happens, you have the right to complain.

Should I complain?

The Constabulary is accountable to the local community and knows that public confidence is vital. The complaints system plays an important part in public reassurance and if you make a complaint, we will ensure that you are kept informed of the actions we will take. You have a right to complain and openly question the actions of the Constabulary. We will listen to your complaint and take your needs and views seriously. 

In some instances, your complaint may have arisen from a misunderstanding rather than a wrongdoing so there will not be any disciplinary proceedings against officers or staff. However, we will learn from complaints and change our practices when appropriate. 

When you contact the Constabulary, dependent upon the initial assessment of the matters you raise, a manager will make contact with you at an early stage. This manager will have responsibility for the policing area connected to the issue you have raised and where possible be a direct manager for any officers and/or members of police staff involved. 

The manager will discuss with you the circumstances of your dissatisfaction, your desired outcome or expectations and set out and explain what processes both internally and regulatory are available to achieve those outcomes and expectations.

How do I make a complaint?

To find out how to make a complaint please click here.

If you would like to make a complaint then please complete the form below. Once submitted this will be e-mailed to the Professional Standards Department, who aim to respond to you within 15 working days.

What is local resolution?

Sometimes the best way to deal with a complaint is for the officer or staff member’s supervisor or manager to talk with you so that they can understand what your complaint is about and take any appropriate action to put things right. The manager may also want to take the opportunity to explain what has happened from the perspective of the police officer or staff member involved. Many complaints can be dealt with locally by managers in the Constabulary using this approach.

Please click here to find out more about local resolutions.

Where do I get more information from how I can make a complaint?

Further information is available from the IPCC web site or by requesting a leaflet entitled, "How to Make a Complaint" available from any police station.

Complaints form

  • Please provide your full name
  • Please provide date of birth
  • Please provide your place of birth
  • Please provide your ethnic origin
  • Please provide your occupation
  • Please provide your address details
  • Please provide your gender
  • Please provide a valid contact telephone number
  • Please provide a valid email address
  • Please provide the date of the incident
  • Please provide the time of the incident
  • Please provide details of your complaint
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Please note that all fields marked with a red asterisk (*) must be completed.
Page last updated: 14 September 2016