2009 Response times
5. Aim to answer 999 calls within 10 seconds, deploying to emergencies immediately giving an estimated time of arrival, getting to you safely, and as quickly as possible. In urban areas, we will aim to get to you within 15 minutes and in rural areas within 20 minutes.
During 2009, the Constabulary continued its strong performance in answering emergency calls, with more than 94% of 999 calls answered within 10 seconds. The Constabulary also receives in the region of 30,000 non-emergency calls per month, of which more than 97% were answered within the local target of 20 seconds during 2009 so far. In terms of attending emergency (999) incidents, the Constabulary has a target of attendance within 10 minutes in Urban areas and within 20 minutes in Rural areas. These targets were met for 88%-97% of incidents during these twelve months.
999 calls in 10 seconds | Non-emergency calls in 20 seconds |
January 2009 - 94.1% February 2009 - 94.2% March 2009 - 95.0% April 2009 - 94.9% May 2009 - 94.2% June 2009 - 93.3% July 2009 - 94.0% August 2009 - 94.6% September 2009 - 95.1% October 2009 - 95.6% November 2009 - 96% December 2009 - 96% | January 2009 - 96.1% February 2009 - 96.1% March 2009 - 96.2% April 2009 - 96.6% May 2009 - 96.7% June 2009 - 95.7% July 2009 - 96.5% August 2009 - 94.9% September 2009 - 96.7% October 2009 - 97.0% November 2009 - 97% December 2009 - 97% |
Emergency responses (999) | Emergency responses (999) |
January 2009 10 minutes response time: Urban - 90.9% | February 2009 10 minutes response time: Urban - 89.1% 20 minutes response time: Rural - 93.4% |
| March 2009 10 minutes response time: Urban - 88.4% 20 minutes response time: Rural - 91.7% | April 2009 10 minutes response time: Urban - 89.6% 20 minutes response time: Rural - 93.0% |
| May 2009 10 minute response time: Urban - 90.9% 20 minute response time: Rural - 93.1% | June 2009 10 minutes response time: Urban - 89.9% 20 minutes response time: Rural - 94.6% |
| July 2009 10 minutes response time: Urban - 90.9% 20 minutes response time: Rural - 93.6% | August 2009 10 minutes response time: Urban - 89.8% 20 minutes response time: Rural - 91.5% |
| September 2009 10 minutes response time: Urban - 90.9% 20 minutes response time: Rural - 92.6% | October 2009 10 minutes response time: Urban - 89.8% 20 minutes response time: Rural - 91.8% |
| November 2009 10 minutes response time: Urban - 89.5% 20 minutes response time: Rural - 90.9% | December 2009 10 minutes response time: Urban - 90.8% 20 minutes response time: Rural - 91.6% |