The Code of Practice for Victims of Crime
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The Victims Code sets out specific 'rights' which victims are entitled to receive from Gloucestershire Constabulary. This came into force on the 3rd April 2006, we will strive to fully meet the requirements under the code.
The Victims Code presents new and demanding requirements to keep victims informed when they report a crime to the police. We will be striving to keep you updated promptly on the progress of the investigation into the crime to which you have been victim. Generally this will be achieved through the officer dealing with your case who will keep you informed of developments.
In order that we can reach you as quickly and easily as possible it will help us if you are able to provide your case officer with an e-mail address, as well as your contact phone number and address. Should your contact details change we would be pleased if you could let us know so that we are able to keep in touch.
For more information about the Victims Code please use the links below links:
| Victims Guide - Welsh > |  |
| Victims Guide - Arabic > |  |
| Victims Guide - Bengali > |  |
| Victims Guide - Chinese > |  |
| Victims Guide - Gujarati > |  |
| Victims Guide - Punjabi > |  |
| Victims Guide - Polish > |  |
Further information can be obtained from the Home Office website at:
www.homeoffice.gov.uk/documents/victims-code-of-practice >>>
What to do if you believe your rights have not been met:
You are entitled to complain if you feel that we have not met our obligations in delivering your rights under the Code. In order that we can examine the reasons for any such failures and learn and improve our performance it will be helpful to contact us:
By telephone on:
0845 090 1234.
(our Contact Centre is staffed 24 hours a day)
By email:
callcentre@gloucestershire.police.uk
By writing to:
Staff Office
Gloucestershire Constabulary
No 1 Waterwells
Waterwells Drive
Quedgeley
Gloucester
GL2 2AN
It is helpful if you can give us as much information as possible when you contact us so that we can investigate your concerns quickly, identify any failure to deliver your rights and take action locally to ensure that the same failures are not repeated. We will inform you of the results of our enquires.
Your rights if you are not satisfied with our response:
On very rare occasions it may not be possible to resolve your complaint against the Constabulary through these means in which case you are entitled to raise your complaint with the Parliamentary Ombudsman.
Further information can be obtained from the links to the website of the Parliamentary & Health Service Ombudsman:
www.ombudsman.org.uk/make_a_complaint/parliamentary/victims_code.html
www.ombudsman.org.uk/pdfs/victims_code.pdf
These should be read in conjunction with the Ombudsman's standard complaints information leaflet (various versions of which can be downloaded from the below link).
www.ombudsman.org.uk/about_us/FOI/whats_available/whats_current.html#l