SMS Text Facility - a service for the deaf & hard of hearing

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The SMS text service is a facility for registered users to provide ease of access to non-emergency police services for the deaf, speech impaired and people with specific needs. The service only applies to police services provided by the Gloucestershire Constabulary within the county.

Please read this carefully, if you decide to register to use the scheme then complete and return the application at the bottom of the page.

What is sms text messaging?

SMS stands for short message service. A service provided by mobile networks that allows users to send a text message to another mobile user:

Remember there is always a delay in sending a text message, therefore wherever possible, use another method of contacting the police where emergency service is needed.
This service is only available to deaf, speech impaired or specific needs customers who have registered for it. The service is not available to unregistered users.
To make sure you receive a quick service please include the following information in your text:

- Where are you?
- Place - street - town?
- Your name
- Which service you require from the police
- Place where incident is happening

What if I need the Fire or Ambulance Services?

If you send us a text message, using the dedicated number provided upon registration for the service, your call would be received within the Police Contact Centre. The Fire and Ambulance control rooms are located on the same floor in the same building. If you need their services our operator will pass the details of your call to them directly. These service providers will assess your need and respond appropriately.

How will I know if the Police have received my text?

An SMS Text receipt will be sent back to your mobile phone, confirming a message has been logged with the appropriate emergency service. This text receipt will include an incident reference number, which you should quote if you need to contact the police again, in connection with the
same matter.

What happens if I don't register?

The service is only available to registered users. The Police Contact Centre will not process messages from unregistered callers and persistent abuse of the facility will result in your phone being blocked.

What if I don't want to use SMS Text?

Gloucestershire Constabulary is providing this service to enhance our suite of facilities, designed to provide ease of access for all our customers. This enhancement provides choice for callers appropriate to their needs, Type-talk and Mini-com services will still be available.

Registration form

To use the SMS text messaging service you must register. If you have not registered your text will not be accepted. Please complete all details requested below:

Name:

Address:

Post code:

E-Mail:

Home telephone:

Work telephone:

I confirm that I am deaf:

Speech impaired:

or have a specific need:

I would like to register to use the service, I understand that the service may be withdrawn at the discretion of the Gloucestershire Constabulary without prejudice:

If you have changed your registered mobile phone number then please let us know:

Important note

The success of this service depends on the accuracy and detail of the information passed. It is very important that you follow guidance given in this leaflet. For your safety you must always state your location. Unless you receive an SMS Text receipt you cannot assume that the police have received your message. Gloucestershire Constabulary cannot guarantee that your message will be received immediately, however we shall endeavour to make the service as effective as we can. If your message is forwarded to another emergency service, such as Fire or Ambulance, Gloucestershire Constabulary cannot be held responsible for any acts or omissions arising once your message has left the Police Control Room.